**Summary:**
Under the direct supervision of the Front Desk Manager/Supervisor, this position accommodates guests of the resort by greeting and assisting arriving/exiting guests in accordance with Standard Operating Procedures (SOPs) with a focus on hospitality.

**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements include knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities.

**Essential Functions:**
- Assist guests with luggage and baggage; show guests to their rooms.
- Valet parking for guests' cars if requested.
- Develop a thorough understanding of the resort property, hotel staff, services, guestrooms, and amenities.
- Upsell resort amenities like restaurants, golf, pool, fitness club, spa, and others.
- Act as an information center for guests, providing recommendations on activities and local attractions.
- Keep the hotel entrance, lobby, bell stand, and bell closet clean and organized.
- Protect guest and resort assets by following proper procedures.
- Provide guest amenities and address any issues with courtesy and sincerity.
- Review group cover sheets and event sheets daily.
- Answer the telephone promptly and courteously following SOPs.

**Competencies:**
- Customer Service
- Oral Communication
- Ethics
- Organizational Support
- Professionalism
- Quality
- Quantity
- Attendance/Punctuality
- Dependability
- Initiative

**Requirements:**
- High school diploma or equivalent.
- Ability to read, write, and speak effectively.
- Proficiency in Microsoft Office and retail point-of-sale systems.
- Current valid driver’s license.
- Ability to drive standard and automatic transmissions.

**Physical Demands:**
Position requires standing, walking, sitting, using hands, reaching, climbing, balancing, stooping, kneeling, and lifting/moving up to 50 pounds. Must maneuver over uneven surfaces.

**Work Environment:**
Regularly standing and walking in an outdoor environment. Moderate noise level in the work environment. Availability to work on Sundays is a must.